Privacy Policy


Anaopanga.com is managed by Tembo ApS, a company registered in Denmark. We recognize the importance of private information protection and follow our privacy policy requirements.


Shopify Inc. hosts our webshop. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. When you purchase something from our webshop, you give us your consent to collect and use the personal information you give us, such as your name, address and email address. When you browse our webshop, we use “cookies” and automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us improve our services. 


We only use your data to complete our services and improve your experience. If you have any questions about how we protect your privacy, you are welcome to contact us at contact@anaopanga.com.


You can see below how we use your data, and why we do it. 


  1. Your name and contact information

  • To deliver your purchases to you

  • To send you service messages by text or email - so we can tell you when your order is coming and  any other relevant service messages

  • Sending you information by text or email about our new products and services - to keep you up to date. We only send this with your permission

  • Showing you Ana Opanga adverts as your browse the web - so you can see our latest products and deals

  • Finding out what you, and other customers, like - to ensure we are giving you what you want, and keep our content relevant 


  1. Your payment information

  • To take payments and make refunds - we have to do this to complete our services.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


We accept Dankort, Visa, Mastercard, Maestro, American Express, PayPal, Diner's Club, and JCB. 



  1. Your contact history with us - what you’ve sent us on chat, e-mail or on social media. 

  • To provide customer service and support - We’ve got to do this to perform our contract with you, and be able to follow up on orders, or product related information you have asked for

  • To continuously improve our products and services 


  1. Purchase history and products added to cart

  • To complete orders

  • Provide customer service and support, and handle returns

  • Finding out what you, and other customers, like - to ensure we are giving you what you want, and keep our content relevant 


  1. Information about your device and how you use our website

This includes your IP address and device type. Additionally, if you choose to share it with us, your location data. This information is used:


  • To improve our website and customer journey - so we can give you the best possible shopping experience

  • To protect our website - prevent and detect fraud against you and Ana Opanga; and to meet our legal obligations about looking after your data.

  • To protect your personal information - we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

  1. Your responses to surveys and competitions

We use information that you provide to us when you enter surveys, competitions or promotions. We do this in order to announce a winner, as well as to improve your experience and the products and services that we offer. 


Providing your personal information is not mandatory. However, without it you may not be able to complete a purchase from the website, and we may not be able to provide an optimal overall customer experience. It is your choice – and we promise to respect it.


We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our website, and developing new products and services. We also share this information with third parties. 



  1. Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address, or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that. 


However, we do share relevant data with the following categories of companies, which are essential to providing our services:


  • Companies that are involved in completing your order; such as, payment service providers, customer service applications, our warehouse and their employees, and delivery companies.

  • Professional service providers; such as marketing agencies, advertising partners, and website hosts who help us run our business.

  • Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud.

We may provide third parties with aggregated, but anonymized, information and analytics about our customers.



  1. Marketing messages

If you sign up for our newsletter, we will send you marketing messages by email, in order to keep you aware of what we’re up to and help you see and find our products.


You can stop receiving marketing emails from us at any time by doing the following:


  • Clicking on the ‘unsubscribe’ link in any email

  • Contacting our customer care team at contact@anaopanga.com

Once you do this, your profile will be updated to ensure that you do not receive further marketing messages. Please note that as Ana Opanga offers inter-connecting services, it might take a few days for all our systems to be updated. You may continue to receive messages from us while your request is processing. By discontinuing marketing messages you will not interfere with service communications (such as order updates or if you have expressed interest in a specific Ana Opanga event).



  1. Seeing adverts for Ana Opanga online 

We engage in online advertising to keep you aware of what we’re up to and to help you see and find our products. Like many companies, we target Ana Opanga banners and ads to you when you are on other websites. We do this by using a variety of digital marketing networks and ad exchanges; we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.  


The banners and ads that you see are based on information that we hold about you, or your previous use of the Ana Opanga website. For example, your Ana Opanga search history and the content you have read, as well as Ana Opanga banners or ads that you have previously clicked on.



  1. Keeping your information 

We’ll hold on to your information for as long as is needed to be able to provide our services to you, for a maximum of 5 years. 


If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you. 



  1. Your rights

  • The right to be informed about how your personal information is being used 

  • The right to access the personal information we hold about you

  • The right to request the correction of inaccurate personal information we hold about you

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

  • The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time

  • The right to request that we transfer or port elements of your data either to you or another service provider

  • The right to complain to your data protection regulator 

If you wish to exercise your rights, share a comment or concern, or just have a question, please contact us at contact@anaopanga.com.



  1. Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

 

  1. Questions and contact information 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at contact@anaopanga.com.


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We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies, to our privacy policy and terms and conditions if you continue to use our website. You can always change your preferences in the privacy policy section. 

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